If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly.

If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account.

If the above doesn't help, your Credit Card Company or bank will have more information.

If using PayPal, please contact PayPal directly if your payment has been declined.

If you're still facing problems then please contact us with the following information:

• -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
• -What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
• -What payment method you were trying (e.g. PayPal, Visa)
• -A description of the problem and what time the problem occurred
• -If you get an error message, please include it in your message to us